Customer Support

CEX TOP20交易所招聘远程客服岗位
CEX Top 20 Exchange Hiring Remote Customer Support Positions

英文区社群客服（英文+中文）
English Community Customer Support (English + Chinese)

客服主管（英文+中文）
Customer Support Team Lead (English + Chinese)

英语客服（只需英文）
English Customer Support (English only)

波斯语客服（英文+波斯语）
Persian Customer Support (English + Persian)

土耳其客服（英文+土耳其语）
Turkish Customer Support (English + Turkish)

地点：可全球远程办公（接受任何时区）
Location: Fully remote worldwide (any time zone accepted)

岗位职责 / Job Responsibilities

• 负责英文社群（Telegram / Discord）的日常运营与维护
  Manage daily operations and maintenance of English-speaking communities (Telegram/Discord)

• 及时、专业地回复用户咨询（包括交易、账户、充值提现等问题）
  Respond to user inquiries promptly and professionally (trading, accounts, deposits, withdrawals, etc.)

• 指导用户完成基础操作，如注册、KYC、充值、提现及交易流程
  Guide users through basic operations such as registration, KYC, deposits, withdrawals, and trading

• 监控社群舆情，及时发现潜在风险或负面情绪
  Monitor community sentiment to identify potential risks or negative feedback in a timely manner

• 对接内部团队，协助处理异常情况、投诉及突发事件
  Coordinate with internal teams to handle abnormal situations, complaints, and emergencies

• 维护社群秩序，管理违规、广告及恶意行为
  Maintain community order by managing violations, spam, and malicious behavior

• 收集用户反馈，整理常见问题并进行内部汇总
  Collect user feedback, compile FAQs, and share internally

• 协助执行社群活动（如活动、AMA、运营任务等），提升活跃度
  Assist in executing community events (campaigns, AMAs, operational tasks, etc.) to boost engagement